Certification Policies

• Certification Fees & Refunds
• Special Accommodation Requests
• Confidentiality
• Exam Results and Retesting
• Exam Deferral or Withdrawal
• Inactive Status
• Denial, Suspension or Revocation of Your Credential
• Terms of Reference for Exam Development

If you have any questions about our policies for initial certification, contact the CNA certification team at certification@cna-aiic.ca or 1-800-361-8404.