Registration links can be found below each individual webinar.
Certified nurses may apply webinars toward their continuous learning hours.
Optimizing Teamwork Using Conflict Resolution Strategies
Monday, April 16, 2018, 12-1 p.m. ET
Teamwork is an integral part of nursing practice, whether it’s nurses working together or as part of a multidisciplinary team. Teamwork also brings about many challenges, including dysfunctional relationships between health-care professionals. This dysfunction can materialize as workplace conflicts, disruptive behaviours and bullying. Join this webinar to see how strategies from the field of conflict resolution can be used to optimize teamwork:
- Explore how values and needs underpin behaviours
- Examine the role of emotions when interacting with others
- Become more aware of your emotional triggers and how to deal with them
- Reflect on new ways to deal with difficult relationships
Isabelle St-Pierre, RN, PhD
Associate Professor, Université du Québec en Outaouais
Isabelle is an associate professor in the department of nursing at the Université du Québec en Outaouais (UQO). Her research interests include workplace violence and conflict resolution. She is a certified conflict coach. She holds PhD and masters degrees in nursing (University of Ottawa), a diploma at the master’s level in adult education, and a certificate in occupational health (UQO). She has guest-lectured about and written several articles and book chapters on workplace violence.
Once you have registered for one of the webinars listed below, be sure to download these webinar instructions [PDF, 118.9 KB] for Adobe Connect.
We recommend Google Chrome for CNA webinars, since it integrates the Adobe Flash Player required to attend. For other browsers, you will need to download Adobe Flash Player separately. The latest versions will offer the best performance.
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Please note that the link to register for the English webinars is different than the link to register for the French webinars.
For questions about the CNA webinar series, contact Leah Menard at firstname.lastname@example.org.