Home > Professional Development > CNA Webinar Series

CNA Webinar Series

Registration links can be found below each individual webinar.

Certified nurses may apply webinars toward their continuous learning hours.


Optimizing Teamwork Using Conflict Resolution Strategies

Monday, April 16, 2018, 12-1 p.m. ET

Register today!

Teamwork is an integral part of nursing practice, whether it’s nurses working together or as part of a multidisciplinary team. Teamwork also brings about many challenges, including dysfunctional relationships between health-care professionals. This dysfunction can materialize as workplace conflicts, disruptive behaviours and bullying. Join this webinar to see how strategies from the field of conflict resolution can be used to optimize teamwork:

  • Explore how values and needs underpin behaviours
  • Examine the role of emotions when interacting with others
  • Become more aware of your emotional triggers and how to deal with them
  • Reflect on new ways to deal with difficult relationships

Presented by:

Isabelle St-Pierre, RN, PhD
Associate Professor, Université du Québec en Outaouais

Isabelle is an associate professor in the department of nursing at the Université du Québec en Outaouais (UQO). Her research interests include workplace violence and conflict resolution. She is a certified conflict coach. She holds PhD and masters degrees in nursing (University of Ottawa), a diploma at the master’s level in adult education, and a certificate in occupational health (UQO). She has guest-lectured about and written several articles and book chapters on workplace violence.


Webinar troubleshooting

For questions about the CNA webinar series, contact Leah Menard at lmenard@cna-aiic.ca.